Are you open to the public?
No, but our sister company, Capital Meat Imports, has pop up sales on random Saturdays throughout the year. Follow them on instagram to get notified, @capitalmeatpopup.
What days are you closed?
We are closed during all major holidays:
- New Years
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving
- Christmas
How long does it take to establish an account?
About 24 hrs after your credit application is received and processed to establish your account. Note: Not all accounts qualify for terms and are placed under COD.
How do I know who my Sales Rep will be?
After your information has been submitted we will assign a sales rep that is designated to your area.
What options do I have when placing an order?
Call (323) 277-5888 or email pmcorders@premiermeats.com with your order information. Note: The cutoff time for next day delivery is 11:00pm.
How long is the lead time for special order items?
Depending on the item and accessibility of the item our vendors have, we ask for a two week lead time to outsource the special item and to deliver to our facility. All special items must be committed in full based on vendor request.
What areas do you deliver to?
Our service area extends from Santa Barbara to San Diego and Las Vegas. Our infrastructure also allows us to deliver to most neighboring areas at all times (PST).
What is your minimum delivery fee?
In our continued effort to maintain our high standards of efficiency in our deliveries, we require minimum orders of $300 depending on location.
All orders that do not reach the minimum requirement for delivery, can be picked up at Will Call.
What are your will call hours?
7:00am – 2:30pm, Monday through Friday (excluding holidays)
7:00am – 1:30pm, Saturday
Closed Sunday
What is your return policy?
All Premier Meat Company product delivered must be checked and inspected by you the customer. If there is an issue with your order ex; wrong item, over shipment or price discrepancy, you must return the product with the driver at the time of delivery.
All items from previous deliveries that require a return must be called into our customer service dept. @ 800‐555‐5539 within 24 hours of delivery. Our drivers cannot accept returns from previous deliveries without a pick up slip.
All items that you are returning must be returned in their original state. Any cooked, thawed out or marinated product cannot be returned, and will be sent back to the Customer.
ALL SPECIAL ORDER ITEMS CANNOT BE RETURNED AT ANYTIME.
Our Drivers cannot issue a credit.
All Returns are Subject to Inspection and Credit Approval by Inspector. Credit will not be issued if product is found to be exposed or subjected to unsafe temperatures.
All Credits for returned items are processed within 48 hours. A copy of the credit will be emailed to you the following business day after processing.